Our refund policy has been
devised to define the situations under which Iknoor Technology Pvt. Ltd. will
provide a refund, the procedure for claiming a refund and the responsibility of
Iknoor Technology Pvt. Ltd.in circumstances resulting in such a claim. By
registering for any of our services you are declaring that you accept and agree
with all the terms and conditions outlined in the refund policy.
All the information that we
collect is utilized for bettering our web site’s content, to notify the clients
about our website updates or to look into the problem
with their request. In case you do not want to receive any email from us in the
future, please inform us by writing in to us either
through e-mail or letter.
Coverage & Scope
- Our refund policy covers the refunds by Iknoor
Technology Pvt. Ltd. and/or a website owned and managed by Iknoor
Technology Pvt. Ltd.
- This policy does not have any application
for companies which are not owned or controlled by Iknoor Technology Pvt.
Ltd. or for persons not employed or managed by Iknoor Technology Pvt. Ltd.
This includes any third party service and / or
product providers bound by contract and also, any third-party websites to
which Iknoor Technology Pvt. Ltd.’s website link.
Filing a Complaint
- At Iknoor Technology Pvt. Ltd. we take every project with the final product in
sight. It is as much our responsibility as the client’s. So, we believe
that every effort should be made to reach a solution that is fully
acceptable reciprocally in case of any situation where dissatisfaction
related to services comes. Only when things are completely out of hand
that refund should be considered.
- Our final aim is to come to a mutually
acceptable solution. Even then if for some reason you are not satisfied
and think about going for a refund claim, it is our request that you take
out a few precious minutes to write to us at [email protected] for a
final dialogue prior to requesting a refund.
- Only if we are unable to reach a common
ground with you after talks should a refund claim be filed.
Eligibility for refund
At Iknoor Technology Pvt. Ltd.
every project is important to us and we make sure that
we handle each project with utmost care and professionalism. Our aim is to
provide the results as per the terms and conditions of the proposal. However,
despite every measure if the client is not satisfied with the results and chooses
to go for the dispute resolution process, we consider refund requests as per
the following program in which our services and refund policy related to each
service is very clearly listed:
Website
Web /
Graphic design
Delivery
Time
- Full refund: In cases where the project
has not been started or if the initial design style has not been approved.
The Full Refund policy will initiate after receive
the upfront payment date and will take 180 Days to refund the amount.
- Partial refund: If there is a failure to
deliver as per our delivery policy after the approval of the initial
design style. The partial refund will be in proportion to the work
completed.
- No refunds: If the project has been
completed and uploaded on the server.
Logo design
/ brochure design
- Full refund: In cases where the project
has not been started or if the initial design style has not been approved.
- Partial refund: If there is a failure to
deliver as per our delivery policy after the approval of the initial
design style. The partial refund will be in proportion to the work
completed.
- No refunds: If the project has been
completed and uploaded on the server.
Web
programming
- Full refund: If the project has not been
initiated.
- There is an agreement for every web
programming project. However, if there is no agreement and no clear
discussion of refund policy, the following delivery policy will hold true.
- Partial refund will be issued as per the
judgement of the service provider if we fail to complete the project in
accordance with the delivery policy and contract of agreement. The amount
will be calculated by Iknoor Technology Pvt. Ltd. taking
into account the proportion of the project completed and the
proportion yet to be completed as per the pre-defined scope of the
project.
Dedicated
Hiring (Offshore staffing solution)
NOTE: Iknoor Technology Pvt.
Ltd.’s delivery commitment is subject to:
- Full refund: If the project has not been
initiated by the programmer/ designer/ content writer/ SEO expert or any
other resource and/or staff.
- Proportionate refund: In accordance with
the amount of work done till the time client decides to cancel the order.
- No refund: For the time that the services
have already been provided. If the client is not satisfied with any level
of work, he must immediately bring it to the notice of our project manager
and ask for any discounts for the work loss. Any negotiations at a later date will not be entertained.
Applicability
of the Delivery Policy
NOTE: Iknoor Technology Pvt.
Ltd.’s delivery commitment is subject to:
- A project is not taken to be void unless
the agreed upon payments are clear.
- Refund policy is not applicable if the
required information for the successful completion of the project is not
given to us at proper time. If there is delay or failure in completion of
the project due to improper communication from client, it cannot be attributed
to Iknoor Technology Pvt. Ltd..
- If the information provided by the client
is incomplete and/or complete information regarding the project is not
provided at the initiation of the project, Iknoor Technology Pvt. Ltd.is
not liable to follow its delivery or refund commitments.
- There is no provision for compensation
for the delay of delivery under any conditions, until and unless there is
an agreement signed with a penalty clause for delay in delivery.
Limitation
of Liability
Iknoor Technology Pvt. Ltd.’s
liability is bound by the value of the chunk of the project (as per our
proposal) which remains incomplete at a given point point
of time. Iknoor Technology Pvt. Ltd.is not obligated for losses due to the
services provided/ not provided or the delay in the same at any point of time.
The liability to refund holds only if the project has been cancelled by the
client and such cancellation has been communicated to Iknoor Technology Pvt.
Ltd.in writing.
Processing
of Refunds
The partial refunds will be
processed and mailed within 180 business days of the date of cancellation and
will be brought about using the method of payment agreed upon in the beginning
of the project ie; refund by check or refund by credit card.
And The
full refunds will be processed and mailed within 50 business days of the date
of cancellation and will be brought about using the method of payment agreed
upon in the beginning of the project ie; refund by
check or refund by credit card.
Changes
Iknoor Technology Pvt. Ltd. may
at any time, without prior notice under its sole discretion, amend this policy
from time to time. You are therefore requested to review this policy
periodically. Your continued use of Iknoor Technology Pvt. Ltd. website after
any such amendments automatically implies your acceptance of the same thereof.
Contacting
us regarding our refund policy
If you have queries or
suggestions regarding our refund policies kindly e–mail us at [email protected]