Privacy Policy

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Privacy Policy

Last updated: 1st September, 2025

Iknoor Technology Pvt. Ltd. (“Company”, “we”, “our”, “us”) values your trust. This Privacy Policy explains how we collect, use, share, and protect your information when you use our website, mobile applications, products, and services, including payments processed through third-party payment gateway(s).

1. Information We Collect

We may collect the following categories of information:

  • Personal Identifiers: Name, email address, phone number, postal address.
  • Financial & Transaction Data: Payment amounts, method, transaction IDs, and related billing details. (Please note, sensitive payment information such as card numbers, CVV, and UPI PINs are collected and processed directly by our authorized payment gateway and are not stored on our servers.)
  • Technical & Usage Data: IP address, browser type/version, operating system, device information, referring URL, pages visited, date/time stamps.
  • Cookies & Tracking Data: To enable secure login, remember preferences, and improve user experience.

2. How We Use Your Information

We use collected data for the following purposes:

  • To process and complete your transactions securely through third-party payment gateway(s).
  • To provide, maintain, and improve our services.
  • To communicate with you regarding your orders, receipts, or support queries.
  • To detect and prevent fraud, misuse, or illegal activity.
  • To comply with legal and regulatory obligations.
  • For analytics, research, and service enhancements.

3. Sharing of Information

Your data may be shared in the following circumstances:

  • With Authorized Payment Gateway(s): To process payments securely.
  • With Banks / Financial Institutions: For settlement and regulatory compliance.
  • With Service Providers: Hosting, analytics, IT support, or communication providers who act on our behalf.
  • With Regulators / Authorities: If required by law, court order, or government request.
  • With Affiliates / Business Partners: Where services are jointly provided, subject to confidentiality.

We never sell your personal data.

4. Data Retention

We retain your personal data only as long as necessary:

  • Transaction records: Retained as per applicable Indian tax and regulatory laws.
  • Account/usage data: Retained until your account is active or you request deletion.
  • Cookies: Stored based on browser settings or until cleared manually.

5. Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Secure sessions and enable smooth transactions.
  • Remember preferences and improve user experience.
  • Analyze site usage and performance.

You may disable cookies through your browser, but some features may not function properly.

6. Your Rights

Under applicable law, you have the right to:

  • Access the personal data we hold about you.
  • Request correction of inaccurate or incomplete data.
  • Request deletion/erasure of data where retention is not legally required.
  • Withdraw consent for processing (where applicable).

To exercise these rights, email us at [email protected].

7. Security of Information

We implement reasonable security practices, including:

  • SSL/TLS encryption for all data in transit.
  • Restricted access to personal data on a need-to-know basis.
  • Regular monitoring and audits for vulnerabilities.

However, no method of transmission or storage is 100% secure.

8. Grievance Officer / Data Protection Officer

For privacy-related concerns or complaints, you may contact:
Name: Mr. H. Singh
Email: [email protected]
Phone: +91-9266660205
Address: Iknoor Technology Pvt. Ltd., AE-1, Tagore Garden, New Delhi - 110 027, India.

In accordance with the Information Technology Act, 2000 and rules thereunder, the Grievance Officer will address complaints within the prescribed timelines.

9. Governing Law & Jurisdiction

This Privacy Policy is governed by the laws of India, including the Digital Personal Data Protection Act, 2023. Any disputes shall be subject to the exclusive jurisdiction of the courts in New Delhi, India.

10. Changes to this Privacy Policy

We may update this Privacy Policy periodically. Updates will be posted on this page with a revised “Last Updated” date. Continued use of our services after changes constitutes acceptance of the updated policy.